Vouchers (Branch Pick-up or Service Redemption)

How do I know that I will receive my order through a voucher?
During the check-out process, you will be asked to select shipping methods.  You will see the option Merchant Branch Pickup / Branch Service Redemption for...
Fri, 24 May, 2019 at 1:49 PM
How do I receive and redeem my Southstar Drug Voucher?
Purchase any products worth from SouthStar Drug participating branches. Participating branches to be selected upon check out. Redemption Process: 1. Up...
Fri, 24 May, 2019 at 2:40 PM
How do I receive and redeem my Robinsons Appliances Voucher?
Instructions on claiming this item: Select the branch of our merchant upon checkout of this item. Changing of branch will not be accommodated after check...
Mon, 8 Jul, 2019 at 11:30 AM
How will I receive my voucher?
You will receive all your vouchers through your registered e-mail account. For items that ask for your email address upon ordering, you may expect to receiv...
Tue, 25 Jun, 2019 at 10:15 AM
When will my voucher expire?
When you receive your voucher, you will see a "Valid Until" date. Please make sure you check this properly and read the redemption instructions. S...
Tue, 27 Nov, 2018 at 3:24 PM
My voucher expired, what do I do?
We are sorry that your voucher expired on you.   Unfortunately, our merchants do not allow for voucher extensions as this makes their operations difficu...
Fri, 23 Nov, 2018 at 4:42 PM
Merchant did not allow me to claim my voucher.
If you were unable to claim your voucher at the merchant, please send us an email with the following details to your dedicated support email [companyname]@s...
Tue, 25 Jun, 2019 at 10:16 AM
Can I change the branch on my voucher?
You can only change your branch within the first 24 hours.  You may do so by canceling your order, and then re-ordering it. After the 24 hours, our mercha...
Fri, 23 Nov, 2018 at 1:26 PM
The status of my ordered voucher is already "delivered," but I have not received any voucher in my email address.
If you cannot find your voucher in the inbox of the email address you have entered, kindly try checking your spam/junk folder first. You may also downlo...
Tue, 25 Jun, 2019 at 10:16 AM
Why did I get deducted more points than the actual peso amount of my voucher?
The additional amount is for the merchant & convenience fee of the voucher.
Mon, 23 Sep, 2019 at 9:54 AM