Order Status Information

Everything about your order delivery

When will I receive my order?
Our standard delivery time is within 30 days, however we are often able to deliver in less time than that. Typically, we are able to deliver: Merchant B...
Wed, 18 Sep, 2019 at 3:29 PM
What is the status of my order?
You may check the status of your order by visiting the store and following these steps: 1. Click on  "My Orders" under your account. 2. Yo...
Wed, 18 Sep, 2019 at 3:24 PM
My order is already overdue
We are very sorry that your order is taking too long. Please escalate your concern to your dedicated support email [companyname]@storm.tech with the followi...
Tue, 25 Jun, 2019 at 10:14 AM
What do the different order status mean?
Pending Payment - Your purchase of STORM Credits is still for verification, so your cart cannot be processed yet. Payment Received - Your payment ...
Wed, 18 Sep, 2019 at 4:45 PM
My order status says delivered or complete, but I have not received it yet.
There are a few instances when this may happen: a. You ordered a Virtual Item - Virtual Items like GetGo Credits and Honest Bee Credits are processed and d...
Tue, 25 Jun, 2019 at 10:14 AM
How do I cancel my order?
You may only cancel your order within the first 24 hours of ordering. After the first 24 hours, our system places the order with our merchant automatically....
Fri, 23 Nov, 2018 at 4:35 PM
My order has been misplaced during delivery.
We are sorry this has happened to you.   Please reach out to us through your dedicated support email [companyname]@storm.tech with the following informa...
Wed, 18 Sep, 2019 at 4:23 PM
Why was my order canceled without my permission?
To provide you with thousands of benefits to choose from, we source different products and services from our partner merchants. From time to time, our partn...
Wed, 18 Sep, 2019 at 4:24 PM
I have insufficient points, can I still proceed with my order?
Yes! You just need to settle the excess amount by purchasing STORM Credits.  Purchasing STORM Credits means paying the excess amount through bank deposi...
Wed, 18 Sep, 2019 at 3:53 PM