It is possible that you have topped up to purchase an item, but the points were returned since the item is out of stock. In these cases, you may request for a refund for your purchased STORM Credits.

In order to request for a refund, kindly send an email to your respective customer support email with the following:

Account Name:


Account Number:

We will initiate the refund process once we receive these details. The refund process will take about five (5) working days.