STORM Helpdesk

Order Status Information 9

• When will I receive my order?
• What is the status of my order?
• My order is already overdue
• What do the different order status mean?
• My order status says delivered or complete, but I have not received it yet.

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Vouchers (Branch Pick-up or Service Redemption) 10

• How do I know that I will receive my order through a voucher?
• How do I receive and redeem my Southstar Drug Voucher?
• How do I receive and redeem my Robinsons Appliances Voucher?
• How will I receive my voucher?
• When will my voucher expire?

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Returns, Exchanges, Warranties 9

• Return & Refund Policy
• Warranty Policy
• Incident Report Form
• I changed my mind, can I return or exchange my order?
• My item is damaged, what do I do?

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Virtual - Email and SMS Orders 5

• How do I receive and redeem my Grab Credits?
• How do I receive and redeem my Getgo Points?
• How do I redeem my CLiQQ by 7-ELEVEN App credits?
• How do I receive and redeem my Lazada Voucher?
• How do I receive and redeem my Zalora Gift Card?

Authenticity for Branded Items 51

• Authenticity Guarantee
• Where Do You Source Your Adidas Items?
• Where Do You Source Your Nike Items?
• Where Do You Source Your Converse Items?
• Where Do You Source Your Fila Items?

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New Users Start Guide 3

• How do I create an account?
• I created a new account, but why haven't I received any verification email?
• What do I do if the link in my verification email expired?

Forgot Username and Password 2

• Why can't I log-in?
• How do I reset my password?

STORM Credits 10

• How do I buy STORM Credits?
• How long does it take to process my deposit?
• How do I cancel my purchase of STORM Credits?
• I made a bank deposit or transfer, but I cannot see the credits in my wallet.
• I failed to upload the photo of my bank deposit within 48 hours. My purchase has been cancelled.

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Points Inquiries 4

• How are my points computed?
• How much points do I have?
• How do I check my wallet transaction history?
• There is an error with my points, how can I have it fixed?

Customer Support 3

• Why is it taking so long to get a response from the Customer Support Team?
• Where do I send my inquiry if I can't find the answer in the HelpDesk?
• What is the URL of my designated company website?

Store Errors Encountered 2

• Errors encountered at the STORM Marketplace
• I can't proceed with ordering, "Sorry, no delivery fee is available"

Enrollment Inquiries 3

• How do I enroll?
• I did not enroll, can I still use my points?
• I enrolled, but why were there no points added to my wallet?