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Knowledge base
Order Concerns
Order Status Information
9
When will I receive my order?
What is the status of my order?
My order is already overdue
What do the different order status mean?
My order status says delivered or complete, but I have not received it yet.
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Vouchers (Branch Pick-up or Service Redemption)
10
How do I know that I will receive my order through a voucher?
How do I receive and redeem my Southstar Drug Voucher?
How do I receive and redeem my Robinsons Appliances Voucher?
How will I receive my voucher?
When will my voucher expire?
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Returns, Exchanges, Warranties
9
Return & Refund Policy
Warranty Policy
Incident Report Form
I changed my mind, can I return or exchange my order?
My item is damaged, what do I do?
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Virtual - Email and SMS Orders
5
How do I receive and redeem my Grab Credits?
How do I receive and redeem my Getgo Points?
How do I redeem my CLiQQ by 7-ELEVEN App credits?
How do I receive and redeem my Lazada Voucher?
How do I receive and redeem my Zalora Gift Card?
Authenticity for Branded Items
52
Authenticity Guarantee
Where Do You Source Your Adidas Items?
Where Do You Source Your Nike Items?
Where Do You Source Your Converse Items?
Where Do You Source Your Fila Items?
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Log-in, Registration and Access Concerns
New Users Start Guide
3
How do I create an account?
I created a new account, but why haven't I received any verification email?
What do I do if the link in my verification email expired?
Forgot Username and Password
2
Why can't I log-in?
How do I reset my password?
Points Concerns
STORM Credits
10
How do I buy STORM Credits?
How long does it take to process my deposit?
How do I cancel my purchase of STORM Credits?
I made a bank deposit or transfer, but I cannot see the credits in my wallet.
I failed to upload the photo of my bank deposit within 48 hours. My purchase has been cancelled.
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Points Inquiries
4
How are my points computed?
How much points do I have?
How do I check my wallet transaction history?
There is an error with my points, how can I have it fixed?
General Help
Customer Support
3
Why is it taking so long to get a response from the Customer Support Team?
Where do I send my inquiry if I can't find the answer in the HelpDesk?
What is the URL of my designated company website?
Enrollment Concerns
Enrollment Inquiries
3
How do I enroll?
I did not enroll, can I still use my points?
I enrolled, but why were there no points added to my wallet?